Returns and Refunds

Merchandise in its original condition may be returned for a refund within 30 days of purchase. Opened items are nonrefundable.


Email us at rma@voicecaddie.com to get a return merchandise authorization (RMA) number before returning any merchandise. Once RMA number has been assigned, send us your item with the RMA number marked clearly on the outside of the package. Shipping fees for returns are your responsibility. Please be advised that items received without a RMA number will NOT be processed and no refunds and/or exchanges will be issued regardless of return reason.


Send returns to:

Voice Caddie

Attn: RMA Department

RMA Number: (insert your RMA number here)

13951 Valley View Ave.

La Mirada, CA 90638


Return Request                                                             

The buyer changes their mind about a purchase and returns an item in the original condition within the return window.

Restocking Fee

Yes. Up to 15% of item's price.

Return Request

The order is undeliverable at the buyer’s fault. (wrong shipping information, wrong contact information, not available at the time of the delivery)

Restocking Fee

Yes. The buyer pays for return shipping and a restocking fee up to 15% of item's price.

Return Request  

The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier.

Restocking Fee

No. The seller pays for return shipping, but may file a claim with the carrier or insurance company, if insurance was purchased.

Return Request

The buyer receives damaged or defective item.

Restocking Fee

No. The seller can file a claim with the carrier or insurance company, if insurance was purchased.

Return Request

The buyer returns an item they received materially different from what they ordered.

Restocking Fee

No.